TECH SUPPORT
Localized Professional Support for Oversea Companies
We deeply understand Vietnam's culture and language, ensuring seamless communication with local technical teams
BeeWall is a local Vietnamese company providing unlimited 24/7 technical support in major cities across Vietnam. We are committed to offering assistance whenever and wherever our clients need it.
Vietnamese interpretation
Ensuring seamless communication with Vietnamese engineers.
Unlimited 24/365 Support
24/7, 365 days a year, unlimited technical support until the issue is resolved
Problem Solving
Upon identifying an issue, we provide stabilization support through case database management and filtering to prevent recurrence.
Regular maintenance
Periodic inspections from Layer 1 to Layer 6 to ensure continuous and stable services.
Remote hand and phone support
Support not only via phone or remote access but also physical tasks such as server reboots or hardware replacements within the data center.
Report and Evaluation
When an issue is identified, we continuously report it to the client, analyze the situation, and propose improved service conditions for better solutions.
We propose a maintenance plan optimized specifically for your company.
Operating an in-house IT team 24/7 requires significant resources and costs for any company. Additionally, communication with local engineers often lacks sufficient information exchange between client and local engineers, leading to delays in problem resolution and resulting in business losses. At BeeWall, we analyze your network operations and provide the most efficient maintenance and support services tailored to your needs, delivered step by step.
Utilizing the operational maintenance plans offered by BeeWall allows you to maximize your ROI.
Gold Plan
On Site IT personnel deployment(8Am to 5Pm on weekday),24x7 online support,Operation of various IT system infrastructures tailored to service requests."
Silver Plan
24x7 online support, Remote operation of various IT systems tailored to service requests, Four on-site inspections per month.
Bronze Plan
24x7 online support,Two on-site inspections per month